Refund and Return Policy
Regarding Online Gift Card Purchases
Effective Date: 7th September 2024
Last Updated: 7th September 2024
Thank you for choosing Eskimoo Milkshakes as your trusted provider of Gift Card purchases. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.
1. Return/Exchange/Refund Timeline
We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 14 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.
We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 14 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.
2. Acceptable Item Conditions
To be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.
To be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.
3. Refund and Shipping Charges
We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable. We offer flat-rate shipping on returns, which means you won’t have to worry about additional shipping costs when returning items.
For refunds, we offer the following options:
- Money Refund: We’ll return the cost of the item to the original payment method used for the purchase.
- Full Refund: If you’re not completely satisfied with your purchase, we’ll issue a full refund.
- Line-Item Refund: For items that are part of a larger order, we may issue a refund for the specific item returned.
- Gift Card: We can issue a gift card with the refund amount for you to use on future purchases.
4. Items Eligible for Refund/Return/Exchange
As our online store is only for the sale of gift cards, there are no items not eligible for refund.
5. Avoiding Chargebacks
Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights. If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at feedback@eskimoomilkshakes.co.uk.
Your satisfaction is
our priority, and we’re here to assist you.
Thank you for choosing Eskimoo Milkshakes!